How & when do I get billed?
DUES AND FEES
Monthly dues are automatically debited from your bank account or from your Visa, Master Card, American Express or Discover Card via Electronic Funds Transfer (EFT). Fees from the snack bar, pro shop, and special events can be charged to your house account for payment by EFT.
Your account will be debited on the 1st of each month. On the 1st your account will be debited for the previous month’s house charges, locker fees and the current month’s dues. There will be a general charge of $5 for lost items belonging to Del Norte, such as membership cards and locker keys.
Payment Change Requests (new credit card or bank account information) must be submitted by the 24th of the month in order to be effective for debiting on the 1st of the following month.
Can I see my monthly statement?
Yes!
Monthly Statements can be accessed at any time through the Del Norte App.
First things first, download the Del Norte App -> Open the Del Norte App -> Sign in -> Click on ‘Profile’ -> Select Statements.
You can view the statements combined or individual.
Can I hold my account?
MEMBERSHIP HOLD
Memberships may be placed on a hold following predetermined rules. An account can be placed on a medical hold for up to six (6) months per year at no charge. In most cases a doctor’s recommendation will be required. The club must be notified as soon as possible from time of absence. The membership can only be frozen forward from the date of notification.
Memberships can also be held for reasons such as vacations or financial hardship for up to three months per year. Non-medical hold will carry a $20/month hold fee that will be charged via the EFT system on a monthly basis.
Holds can only be for full calendar months and must be requested by at least the 24th of the month prior to the hold start date. Holds will not be processed retroactively.
How do I cancel my membership?
VOLUNTARY TERMINATION OF MEMBERSHIP
You may elect to terminate your membership subject to the conditions of your membership agreement once your initial commitment is completed. A letter of cancellation must be received 30 days prior to the effective date. Or a digital 30 day Cancellation Request can be filled out here. A physical form is also available at our front desk. Membership cards must be returned to the club on the effective day of termination of the membership.
Memberships may be terminated without the 30-day requirement due to a move outside a 25-mile radius from the club. Proper documentation (i.e. utility bill showing new address) must be presented prior to cancellation.